Returns & Exchanges

Want to return or exchange?

All returned items must be postmarked within 14 days from carrier delivery date of your order. Please ship to the address below.

Style On J
Attn: Returns
746 9th Ave STO
NY, NY 10019

In your return shipment, you will need to include either the original order packing slip or a printout of your order confirmation email as proof of purchase, with a note that lets us know if you would like a refund or an exchange.

To be sure there is no issue with delivery, please contact us with your return shipment tracking number. We advise using a trackable shipping service as we cannot guarantee that we will receive your returned item.

All returned merchandise must be in its original condition—unused, unworn, unwashed, with original labels attached and in any original packaging. Items not returned in original condition will not be eligible for a refund or exchange and will be returned to the customer at their own expense. There are no returns on underwear, jocks, thongs, swimwear, sale items, or gift cards.

We will notify you once we have received and inspected your return and let you know if the refund or exchange was approved or not. Please allow 3 to 5 business days for us to process returns.

If you have any questions about returns, please contact us.

How do I make an exchange?

Once a returned item is approved for exchange, we will email you a gift card for the returned item's purchase amount plus tax you paid within 2 to 3 business days. You can use this gift card to purchase a different size, or apply it toward a different item. Please note we are not responsible for any price variance due to product price increases or changing sales tax rates. Shipping fees are non-refundable and will not be included in the gift card amount.

One exchange per purchase. A $5 restocking fee will be deducted from the gift card amount you receive. 

If you have any questions about exchanges, please contact us.

Where is your refund?

Refunds will be issued within 2 - 3 business days of your return being approved. It can take up to 10 business days for the funds to show up in your account. Shipping costs are non-refundable.

A refund can only be applied to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

If you have any questions about a refund, please contact us or email info@styleonj.com